SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://zhaolitents.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Tente reçu dans les délais annoncées par le vendeur. Très content de la qualitée des finitions et des coutures. un petit point négatif sur les piquets, que je trouve un peu courts. je vais les changer par des plus longues et fines en titanes. le poids total est de 1280 grammes ( tente 4 saison , housse étanche de rangement, 8 piquets en aluminium, kit de réparation, 2 haubans supplémentaires)
Price contrast quality terrific ~~
Incredible delivery time! Less than 10 days to the UK. I finally had a chance to put it up today and it is exactly as per the reviews of the Lanshan 2 - an ingenious design and very simple to put up. These guys had it at the best price on AliExpress and with the quick delivery I couldn’t recommend them highly enough. A++
It took a little longer than the date but it was Covid 19 But I still don't install it. I'll update my comments when I use it.
Dear Sirs, thank you very much for sending the tent I ordered. It is exactly what I expected, I am very content with it. It was the first time for me ordering via Aliexpress and I am happy, that everything worked out well. Thank you and good buy Sincerely D.Franz
Took a two-seat four-season for single hikes. A thin silicone inner with ventilation, in summer can be stuffy, let's see. Taking into account the weight of the network more than one kg, the most it! All the stuff is placed. The volume at the top allows you to change without problems. Experienced in the rain. Not wet, but sagging. It was necessary to pull harder and on all stretch marks, but the fabric is thin, reference. Pegs are four-sided, in soft soil keep badly. I'll change it. And so, in general, satisfied!